TopoFusion Support > TopoFusion Pro

Maps won't download

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Theresa:
First, I am almost computer illiterate so please bear with me. I purchased TF Pro today and it will not download anything. If I ask it to "goto" something, I get an error message that I may have a firewall problem. I disabled the firewall and it still will not work. I have no clue what else to do. Thank you!

ScottMorris:
Hi Theresa,

I just replied to your email.  Sounds like you have the program all installed, just aren't getting any maps.

First thing is to make sure you are centered somewhere you're interested.  Do you have a GPX or KML file with some data of interest?  If so you can load that and have the program center on it.  That way you'll know you are in the right spot.

The next thing is to make sure TF has access to the internet.  That's what the Firewall message is about.  If you have any kind of Firewall installed it should most likely come up with a popup asking you to allow or forbid access.  You'll need to allow it access similar to a web browser.

Also try changing to a few different map types under the Map Type.  Depending on where in the world you are looking there may or may not be maps available.

Hope that helps.  Let us know how it goes.

Theresa:
It's working now. Thanks!

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